*(Please attach photos of defective products.)
Please check below
Items that can be returned or replaced:1. Items damaged due to transportation or pollution
2. If the items you received is different from the confirmation email
Items that cannot be returned or replaced:
1. If the item (color/size) is replaced or returned for the convenience of the customer.
2. Products with defects such as scratches or damage caused by the customer's responsibility.
3. The product after removing the product label.
4. For goods ordered outside of this website
5. If the product is not in its original state, it is the product used by the customer.
The exchange acceptance period is 3 days from the date of delivery of the product
(This exchange only covers "unused products", so please check them when you deliver the products.)
(1) In principle, due to customer convenience, we cannot accept the cancellation after production orders.
(2) However, if it is necessary to cancel due to operating errors, etc., it can be done immediately after placing the order.
(3) Accept the cancellation of the product before shipment.
*We will start order processing within 12 hours after receiving the order, so please make sure your order is correct before clicking the "Submit" button. If we have started processing your order, but you still wish to cancel the order, you will be charged a 20% cancellation fee. If your sex doll is in production, but you still want to cancel the order, you will be charged a 30% cancellation fee. If we have completed your doll but have not yet begun shipping. If you insist on canceling the order, a 50% fee will be charged. If we have shipped your sex doll, the order cannot be canceled. We cannot recall the package.
(4) Cancel the product after delivery.
If the product has already been shipped, the order cannot be canceled.
(Cancellation requests can only be made [before shipment].)