Sex doll company exposes weirdest complaint - discovered by wife

The company won't pay to return these lifelike dolls

With an "extra hairy butt" on it, it's way too heavy. Despite seeing photos of the product beforehand, another customer complained that his doll "doesn't look like his ex-girlfriend". A cheap sex dolls company has released a list of its strangest complaints - including a £9,500 life-size model of an adult film star.

Soaring transport costs could cause UK companies to fail at the mercy of dishonest customers, chief executive Ben Stroud said. He said a man recently bought a doll of porn movie star Thor Johnson "with unwanted hair on the back and hips" but felt it was too heavy after using it for a few days.

"He wanted a hairy back, legs, butt, you said he wanted hair." He loved the pictures we made of him, and then two days after receiving his personalized doll, he complained that it was too heavy. He knew they were human weights. However, he complained to Paypal and they ruled that he should be refunded.

"Right now, it's a $12,000 Anime sex doll, which is way too fluffy for our average customer, so what's the point of us paying $4,000 in shipping to get it back just to box it? And it's happening more and more , the rules have to be changed because it will put companies out of business.”

The company said it lost £100,000 in the last month alone, despite customers accepting $10,000 worth of personalised Japanese sex doll and demanding refunds weeks later. With shipping costs rising from $2,500 per container in China to $25,000, the company will not pay to return the lifelike dolls, which are personalized.