It really looks great when it arrives - it looks a lot like pictures. I was pleasantly surprised to find them polite and responsive customer service. I have not waited for more than a day to answer questions, they have never been rude. They even helped me solve the storage problem I encountered. This is something they are not obligated to do. This is a very good business, customer care. As other comments have said, sex doll are a bit heavy. But once you exercise storage and your mobile method. And the way to take care of it.