So do your homework and follow the customer service guide email. All in all, I would recommend this product, and the price I think can't exceed it. The shocking sex doll is real. They provided me with better than expected and quality customer service. I recommend that the clothes help keep them clean. I waited a long time to write my comment, because I read that these things will break within a month. This is not true at all... at least for me. This is a practical sex doll.